Position Summary
The Winter Tour Coordinator oversees the daily operation and scheduling of Trail Breaker Kennel’s winter tour program. This role combines reservations, guest service, staff coordination, and administrative organization to ensure smooth, safe, and memorable experiences for visitors.
Key Responsibilities
– Coordinate daily and weekly tour schedules.
– Respond to guest inquiries, calls, and emails.
– Support guides and tour attendants during operating hours.
– Assist with check-in, gift shop sales, and troubleshooting guest or staff needs.
– Monitor trail and equipment conditions and communicate with the maintenance team.
– Assist with summer tour planning and operations manager projects.
– Prepare next-day schedules and communicate with staff each evening.
Qualifications
– Strong organizational and multitasking skills.
– Excellent communication and customer service abilities.
– Experience in hospitality, tourism, or guest services preferred.
– Comfortable working in an outdoor winter environment.
– Proficient with email, spreadsheets, and scheduling tools (Google Suite, Fareharbor, Square)
– Positive attitude, reliability, and team-oriented approach.
Work Schedule
– Seasonal, full-time (approximately mid-November through early April).
– Typical hours: 9:00 AM–7:00 PM with a dinner break however hiring for 8 hour work day schedule as well.
– This job is designed for a voluntary flexible work plan.
– 3–4 days per week.
– Evening (6–7 PM) availability required on scheduled workdays.
Compensation
– Pay rate: $22–$24 per hour depending on experience.
– Overtime: Paid in accordance with Alaska state law.
– Sick leave: Accrued and paid as required by Alaska law.
Reports To
Operations Manager & Owner
