Yes, you need to reserve your spot on a winter tour. We do not accept walk-ups. You can book your tour here.
Yes. Alaskan weather can be unpredictable, but we suggest the wearing the following items to keep you comfortable and warm throughout your tour.
You can easily cancel or modify your tour. Please do so by following the link provided on your confirmation email.
If you need to cancel your tour, we ask that you do so as soon as possible. If cancelled 24 hours before your tour, you will receive a full refund. If you need to cancel your tour within 24 hours, call us at 907-347-7274 to receive a 50% refund. Tours that are not cancelled will be charged the full amount.
No, we do not provide transportation to the kennel. Guests must make their way to and from the kennel on their own. If you are in need of transportation, we suggest using one of the taxi services in Fairbanks. For a list of the taxis in Fairbanks, click here.
Yes, parking is available at the kennel for those guests who have their own car. Follow the red and yellow paw print signs on property to bring you to the kennel. Once there, guests can park their cars in the designated parking area.
In very rare occasions, there may be a time when we need to cancel a tour due to the extreme temperature. If we cancel, you will be given a choice to reschedule your tour or receive a full refund. Additionally, if the weather becomes a problem during your tour, our mushers reserve the right to shorten your tour.
We are located in Fairbanks, Alaska. If you have booked a winter tour, you will receive a confirmation email with detailed instructions on how to get yourself to the kennel. The kennel is located on private property, so we ask that only those who have a confirmed tour make their way to the kennel.
We work to provide everyone with a great experience, no matter their level of mobility. However, our winter activities require guests to do minimal walking through snow around our kennel. For guests participating in a dog sled ride, they will need to be able to seat themselves in a sled close to the ground. Our mushers will be there to help, but if you, or anyone in your party has concerns about mobility please email us at email@example.com or give us a call at 907-347-7274. We will be happy to chat with you and work out a way for you to get the most out of your visit.