Frequently Asked Questions

Do I need reservations for winter tours?

Yes, you need to reserve your spot on a winter tour. We do not accept walk-ups. You can book your tour here.

Do you have suggestions for what kind of clothing to wear?

Yes. Alaskan weather can be unpredictable, but we suggest the wearing the following items to keep you comfortable and warm throughout your tour.

  • Warm base layers that fit snuggly, such as wool socks, long underwear and a long sleeve shirt.
  • Mid-layers for insulation such as sweatpants, fleece pullovers and sweaters.
  • Outer layers that act as a wind barrier and heat trap. We suggest a winter coat and snow pants.
  • You will also want winter boots, gloves, hats, and a neck gator or balaclava to keep you extra warm.

Guests going on a Dog Sled Ride will be provided with extra parkas and blankets to keep comfortable throughout the tour.

What if I need to cancel or modify my tour?

You can easily cancel or modify your tour. Please do so by following the link provided on your confirmation email.

If you need to cancel your tour, we ask that you do so as soon as possible. If cancelled 24 hours before your tour, you will receive a full refund. If you need to cancel your tour within 24 hours, call us at 907-347-7274 to receive a 50% refund. Tours that are not cancelled will be charged the full amount.

Are there age restrictions for your winter tours?

Yes, due to safety concerns, guests who participate in our Dog Sled Ride must be at least 6 years old.

Is transportation to the kennel included in your winter tours?

No, we do not provide transportation to the kennel. Guests must make their way to and from the kennel on their own. If you are in need of transportation, we suggest using one of the taxi services in Fairbanks. For a list of the taxis in Fairbanks, click here.

Is there parking at the kennel?

Yes, parking is available at the kennel for those guests who have their own car. Follow the red and yellow paw print signs on property to bring you to the kennel. Once there, guests can park their cars in the designated parking area.

Do you operate tours in all types of weather?

In very rare occasions, there may be a time when we need to cancel a tour due to the extreme temperature. If we cancel, you will be given a choice to reschedule your tour or receive a full refund. Additionally, if the weather becomes a problem during your tour, our mushers reserve the right to shorten your tour.

Where is the kennel located?

We are located in Fairbanks, Alaska. If you have booked a winter tour, you will receive a confirmation email with detailed instructions on how to get yourself to the kennel. The kennel is located on private property, so we ask that only those who have a confirmed tour make their way to the kennel.

What if I have mobility issues, can I still participate in your winter tours?

We work to provide everyone with a great experience, no matter their level of mobility. However, our winter activities require guests to do minimal walking through snow around our kennel. For guests participating in a dog sled ride, they will need to be able to seat themselves in a sled close to the ground. Our mushers will be there to help, but if you, or anyone in your party has concerns about mobility please email us at or give us a call at 907-347-7274. We will be happy to chat with you and work out a way for you to get the most out of your visit.

What are your COVID-19 Policies?

The health and safety of our staff, huskies, visitors, and community have always been our top priority. Due to COVID-19, we are implementing new policies to ensure the safety of our guests and staff at the kennel. We will continue to monitor the situation and make any necessary changes to follow all Alaska state and federal mandates. There is more info on our home page!